Trai chairman R S Sharma said that he is not satisfied with the quality of services that is currently offered by mobile operators and he will be calling the companies shortly to discuss the issue.
The quality of services offered by mobile operators has failed to see an improvement, despite recent hikes in tariffs. The regulator expressed serious concerns over depleting consumer services, especially in multi-storied office complexes and residential areas, malls and airports.
Consumer groups say services should see a mark-up after recent tariff hikes, which were increased by over 40%