ADP (US), Teleperformance (France), Accenture, Concentrix (US) and Arvato (Germany) are the world’s top BPM providers, shows a ranking by research firm Everest of the top 50 BPM firms.ADP had revenue of $9.9 billion in 2020, and Teleperfomance and Accenture posted $6.6 billion and $6.5 billion respectively. Genpact and TCS were in the top ten, the former with revenue estimated at about $3.1 billion, and the latter with revenue of $2.7 billion-$2.8 billion for 2020. Infosys BPM, with revenue between $1 billion and $1.2 billion, was the seventh fastest growing firm. The company grew between 16-18%, says the Everest report. Canada's Telus and Paris-based Sopra Steria were the fastest growing, followed by Willis Towers Watson (UK), Webhelp Group (France), and TTEC (US).A Nasscom report showed that the Indian BPM industry grew 2.3% to $38 billion in the 2020-21 financial year. The BPM industry is seeing a shift from pure services to platform solutions and new revenue streams. The growth drivers include automation-led services, increased adoption of RPA, and analytics.The BPM industry is valued at over $200 billion, Everest says. The ranking is based on 2020 revenues and year-on-year growth. Revenues comprise 75% of the composite score used for ranking. Growth comprises 25% and has two sub-parameters: absolute growth and percentage growth.In the report, North America-headquartered service providers continue to dominate with a 54% share; however, in 2020, the region’s overall share declined slightly from 2019, while the share for Europe rose to 26% and Apac's to 20%.Rajesh Ranjan, partner at Everest Group, said: “First, the divide between risers and decliners continues to widen, increasing to 38% this year, up from 35% last year. Secondly, the overall volatility in the rankings in 2020 was subdued compared to the previous year. Going forward, as BPS 4.0 takes shape in this industry, we expect providers taking a proactive approach to align their operating model to this new paradigm will grow much faster than others."Everest estimates there are more than 250 service providers with more than $50 million in revenues offering BPS around the globe. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (including IT services, consulting, technology products, etc). Many of the global BPM providers have a large number of employees in India.